Customer Service Representative (Non-Voice) - Remote Work from Bali

Join ConstantiKnow Inc as a Customer Service Representative (Non-Voice) and work remotely from the stunning locations of Bali—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. This is your chance to build a rewarding career in customer service while enjoying the beauty of Bali. As a Customer Service Representative (Non-Voice), you will be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally.

At ConstantiKnow Inc, we are committed to providing exceptional customer service. Our team is dedicated to helping customers navigate their needs with ease, using our advanced tools and resources. This role offers a unique opportunity to grow your career in a dynamic and supportive environment.

In this role, you will handle customer inquiries, resolve issues, and ensure customer satisfaction through our online chat platform. You will also collaborate with our team to continuously improve our customer service standards.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide accurate information through our online chat platform.
• Resolve customer issues and complaints in a timely and professional manner.
• Ensure customer satisfaction by following up on customer feedback and addressing any concerns.
• Collaborate with the customer service team to continuously improve our service standards.
• Use our internal tools to track and manage customer interactions.
• Participate in team meetings and training sessions to stay updated on best practices.
• Maintain a high level of confidentiality and adhere to our data protection policies.
• Provide exceptional customer service that reflects our company's commitment to quality.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a non-voice environment.
• Strong communication skills, both written and verbal.
• Excellent problem-solving skills and a customer-centric approach.
• Proficiency in using online chat platforms and customer service software.
• Ability to work independently and as part of a team.
• Familiarity with data protection and confidentiality policies.
• Bachelor's degree in Business, Communications, or a related field is a plus.
• Fluency in English is required; proficiency in Bahasa Indonesia is a plus.

🛠️ Keahlian

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