Customer Service Executive (Remote - Indonesia)
Join our dynamic, Singapore-based home services company as a Customer Service Executive and be part of a growing team dedicated to delivering exceptional customer experiences. We are seeking a proactive, detail-oriented professional to support our remote operations in Indonesia. In this role, you will be the first point of contact for our customers, handling inquiries, complaints, and resolving issues with a friendly and efficient manner. This is an excellent opportunity to leverage your customer service skills in a fast-paced environment, with the chance to grow and develop your career within a global company.
Based in Jakarta Pusat, you will work remotely, collaborating with a diverse team of professionals across Indonesia. Our company is committed to providing top-notch home services, and your role will be crucial in ensuring customer satisfaction. With a competitive salary of IDR 7,000,000 per month, this position offers a rewarding career path for those looking to make an impact in the home services industry.
📋 Tanggung Jawab Pekerjaan
- Handle customer inquiries and complaints via phone, email, and live chat, ensuring timely and satisfactory resolutions.
- Document and track customer interactions using our in-house CRM system.
- Assist in the resolution of technical issues related to our home services.
- Provide information and support to customers regarding our service offerings and policies.
- Monitor and report on customer service metrics to identify areas for improvement.
- Collaborate with the team to develop and implement customer service best practices.
- Participate in training and development programs to enhance your skills and knowledge.
- Contribute to the creation of a positive and supportive work environment.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum 2 years of experience in customer service or a related role.
- Excellent communication skills in both written and spoken English and Indonesian.
- Strong problem-solving and analytical skills.
- Proficiency in using CRM software such as Salesforce or HubSpot.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer service certification (e.g., Certified Customer Service Professional) is a plus.
- Previous experience in the home services industry is a plus.
🛠️ Keahlian
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