Customer Experience Representative (CXR) - Sales

Join IBEX Global Solutions as a Customer Experience Representative (CXR) - Sales and become part of a dynamic team dedicated to delivering exceptional customer service and driving sales growth. In this role, you will engage with customers, address their inquiries, and ensure they have a seamless experience with our products. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be at the heart of our operations, helping to build long-lasting relationships with our valued clients.

As a CXR - Sales, your daily tasks will include managing customer inquiries through various channels such as email, phone, and live chat. You'll use tools like Zendesk, Salesforce, and HubSpot to streamline your workflow and provide timely, accurate responses. This role offers a unique opportunity to grow within a company that values innovation, teamwork, and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries through multiple channels, including email, phone, and live chat
• Utilize CRM systems like Salesforce and HubSpot to track customer interactions and ensure follow-ups are made
• Provide exceptional customer service by addressing concerns and resolving issues promptly
• Assist in the sales process by qualifying leads and scheduling appointments with our sales team
• Maintain accurate records of all customer interactions and updates in our internal systems
• Collaborate with the sales and marketing teams to ensure a cohesive customer experience
• Stay updated on product offerings and industry trends to provide informed advice to customers
• Contribute to the development of best practices for customer service and sales processes

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or sales support roles
• Proven ability to handle customer inquiries and resolve issues effectively
• Strong communication skills, both written and verbal, in English and Bahasa Indonesia
• Familiarity with CRM systems like Salesforce, HubSpot, or Zendesk is a plus
• Excellent organizational skills with the ability to manage multiple tasks and deadlines
• Customer-centric mindset with a passion for delivering exceptional service
• Ability to work independently and as part of a team in a fast-paced environment
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred

🛠️ Keahlian

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